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Privacy Policy

At Greenies Real Food we respect our customers' right to the privacy of their personal information. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.

How is my personal information kept safe?

All credit card and other data is encrypted between your computer and the store, using 256 bit encryption. Card details are never stored in, or even enter, our servers.

What personal information do we collect and store?

So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details are home delivery of groceries, subscription to our mailing list, or in-store competitions. Privacy law requires us to collect personal information about you only if it is reasonable and practical to do so.

Greenies Real Food takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy personal information when it is no longer required. Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information.

How is your personal information used?

The personal information that we ask for is generally used to provide goods or services to you. For example, for a credit card transaction we need your card number, and for a competition we need your contact details so we can contact you if you win.

We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services if you have subscribed to our mailing list, or to contact you again if you have used our services previously, to see if we can again provide those services to you (for example we may mail out our Christmas Order Forms to previous Christmas Order customers). We do not send information to you other than for the main purpose for which we have collected your personal details.

We do not provide your details to other organisations for any purpose.

Access to your personal information

We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law).

If you require access to your personal information, please e-mail us at info@greeniesrealfood.com.au.

If you need to update your information (eg. if you change your address), please email us at info@greeniesrealfood.com.au so we can make the change.

More information

More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at http://www.privacy.gov.au/.

We do our best to stock a wide range of products and brands both instore and online, however if there is something specific you are looking for, we are happy to try and source it even if we do not already stock it.

We receive our fresh fruit and vegetables on Mondays and Fridays.  We take pride in packing only the freshest of produce; if we don’t think an item will last the journey from ours to yours then we will not put it in your order. In these cases we may just need to substitute items (if allowed). If your order arrives less than desirable, please don’t hesitate to let us know.

Bulk quantities of certain products can be ordered - please contact us regarding a price for both the goods and delivery.  If you are only after dry goods (not perishables) then there is the option of sending your goods via Australia Post. In this case we would charge you the same as a pick-up fee and the postage charges from Australia Post.

Where possible, please leave instructions of the best time for us to deliver your order so we know you will get it timely and safely.